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Shipping Policy
Mrs. D’s Gourmet is committed to bringing you quality products shipped in a timely manner and handled with the finest care.
To insure the freshness of our gourmet cookies which are all natural with no preservaties, we ship in the state of Florida AL, GA, KY, NC, SC, TN and VA via UPS Ground and recommend shipping via UPS 2nd Day Air to all other destinations.
Q: What days do you ship?
A: We ship Monday, Tuesday, Wednesday nationwide and Thursday within the state of Florida. To insure freshness we only recommend shipping cookies on Friday via Nxt Day Air. Otherwise orders placed on Friday shipping via Ground, 2nd Day or 3rd Day UPS are shipped on Monday. Also any order placed on Saturday or Sunday are shipped on Monday.
Q: How do I know that my order was shipped?
A: You will receive a ship confirm email from UPS that includes the real time tracking information for your shipment.
Q: Do you deliver on Saturday or Sunday?
A: We will ship a special order, if requested for Saturday delivery. Extra Shipping charges apply. There are some areas that cannot receive Saturday deliveries. Ups does not deliver on Sundays.
Q: Do you deliver to PO Boxes, APO and FPO Addresses?
A: UPS does not provide services to PO Boxes, APO or FPO Addresses.
Q: What time does UPS deliver during the day?
A: The time of day that UPS delivers is based on UPS scheduling for that location.
Q: Can I ship cookies outside of the USA?
A: Due to the fact that we use no preservatives or stabilizers in our cookies, we do not ship outside of the US, as unforeseen delays in customs cannot be predicted.
PLEASE NOTE:
Mrs. D’s Gourmet can take no responsibility for delayed deliveries due to acts of God, heavy holiday shipping schedules or incomplete/incorrect delivery information.
We reserve the right to pass along any additional charges from UPS to the ordering customer resulting from incomplete or incorrect delivery information given by the ordering customer.
UPS will attempt to deliver the package at the delivery address up to three times. If delivery does not happen after these attempts are made, the perishable package will be destroyed. If so instructed, Mrs. D’s Gourmet will re-send shipment at the customer's expense.
UPS charges an additional $5.00 for Incorrect Address or Incorrect/Missing Suite#, Apt#, Floor# or if Receiver Moved or Receiver is unknown.
If you have any questions or need any additional information please contact us.
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